Privacy Policy

The purpose of this statement is to tell you what personal Information we collect about you during your visit to this website and what we do with that information. Your visit to swiftstitch.co.uk and the sale of our goods to you viaswiftstitch.co.uk are subject to this privacy policy and our terms and conditions.

 

swiftstitch.co.uk is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where we have your express permission to do so as part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research.

 

Collection of Information

We do not collect personal information about you, except when you provide it to us. When you submit your personal information on swiftstitch.co.uk you will be asked to consent to the processing and transfers of your personal information as set forth in this privacy policy. If you would prefer that we don’t collect any personal information from you, please do not provide us with any such information.

 

Except as otherwise disclosed in this privacy policy, we will use the personal information you provide us through swiftstitch.co.uk only for the purposes of processing your orders and responding to any comments or questions you have.

 

We collect information in the following ways:

 

When you make a purchase on swiftstitch.co.uk

When you contact swiftstitch.co.uk by telephone, email or post.

When you visit our website: we use cookies to improve the experience of shopping on the swiftstitch.co.uk website and to help us understand our aggregate customer data.

Please refer to our cookie policy for more information. 

We may collect, store or accumulate certain non-personally identifiable information concerning your use of swiftstitch.co.uk, such as information regarding which of our pages are most popular and general website administration.

 

We may use your information collected from the website to personalise your repeat visits to the website.

 

Sharing of information

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your expressed permission.

 

We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

 

Marketing communications

With your express permission, we may also use your information to tell you about our products, promotions and special offers that may be of interest to you, by email, mail or by telephone. In particular, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you.

You will only receive information from us such as newsletters if you sign up to receive this information via our website, such as a connected social media account.

 

How can I unsubscribe from marketing communications?

At any time you can request that your details be removed from our mailing list.

All customers are given the opportunity to opt-out of receiving such further information that they give.

 

How long do we keep hold of your information?

We keep your personal information for as long as is required to provide our agreed or contracted service to you. This can vary depending on whether you have purchased something from the swiftstitch.co.uk website or if we are providing on going customer care for example. In some circumstances, we may be required to keep customer data for legal, regulatory or insurance purposes. We will not keep customer data for longer than required. You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable).

 

How do we keep your information secure?

We take steps to ensure your personal information is kept secure and confidential and protected from loss, alteration, corruption, theft or misuse.

 

Third Parties

We may retain other companies and individuals to perform functions on our behalf in relation to the purposes set forth in this privacy policy. Examples include credit/debit card validation and authorisation agencies, such third parties may be provided with access to your personal information only with your express permission, if needed to perform their functions, but may not use such information for any other purpose.

 

Notification of changes

We may revise this privacy policy from time to time. If we decide to change our privacy policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this privacy policy. Please note that our rights to use your Personal Information will be based on the privacy policy in effect at the time the information is used. If the preceding sentence is deemed to violate applicable law, the privacy policy in effect at the time your personal information was collected will apply.

 

You have the right to access the information which swiftstitch.co.uk holds about you and your right of access can be exercised in accordance with the Act. You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable).

 

Contacting Us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of our customer care team at info@swiftstitch.co.uk, who will be delighted to answer any questions you may have.

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