Terms and Conditions

Prices

All prices quoted are in £ GBP and are exclusive of Value Added Tax (VAT) at the current rate.

 

It is our practice to confirm orders by email once an order has been placed

 

All orders placed are subject to acceptance by us, and our acceptance of an order will only be confirmed once payment has been made for your order.

 

We reserve the right to cancel an order at any time, this includes rescinding our acceptance of an order and cancelling it thereafter, even if an order confirmation email has been received or your credit/debit card has been charged. We also reserve the right, without prior notice, to refuse service to any customer. In the event that an order is cancelled by us after your credit/debit card has been charged, we will issue a refund to the same card.

 

Delivery

Delivery times stated are approximate, but we endeavour to dispatch orders within the stated times. Lead times are stated in terms of working days (Mon-Fri 9am - 5.00pm, excluding weekends and Bank Holidays). It is the customer’s responsibility to make sure that all contact details, including the delivery address, are correct and that the customer is able to accept the delivery at the address given.

 

Orders which are returned to us due to the customer not being able to accept delivery at the given address will be subject to another delivery cost to be charged to the customer. Very occasionally delays occur which are outside our control. We cannot be held responsible for courier delays after orders have left us.

 

Order Amendments & Cancellations

By placing a confirmed order, the customer accepts that the order is final. However, please email us if you think you need to make changes and we will try to accommodate order changes or cancellation requests, but cannot guarantee it will be possible.

 

All orders are treated individually, unless you ask us to match a previous order, in which case you must specify the previous order number in the order notes at the checkout stage.

 

Garments

Garments offered on the site are subject to availability. In some cases, due to garments being out of stock, it may be necessary to substitute them for an alternative. Alternative garments will be of at least an equivalent quality as the original chosen garment, and we will try to notify the customer of any necessary garment change when time allows.

 

Garment sizes given on the site are provided by the manufacturer. They are reasonably accurate and ‘industry standard’, but are given as a guide only.

 

Orders that are personalised and printed to order are not able to be refunded or exchanged due to sizing.  If you are unsure of which size to order, please contact us for actual garment measurements.  Garment images are for illustrative purposes only, and may not accurately represent the actual garment, particularly in relation to garment colours. If garment or print colour is critical, please contact us before placing an order.

 

Garment Care

Wash garments on a cool 30 degree wash, inside out, and always iron the garment inside out. Also, do not tumble dry or dry clean any printed garments.

 

Printing Techniques

We use t, CAD cut vinyl, and paper transfer print.

 

Returns and refund policy

Personalised items will only be eligible for a refund or exchange if the garment itself is faulty. Personalised and tailor-made items are exempt from the Consumer Contracts Regulations.

 

If your goods are damaged on delivery please contact us 5 days from receipt of order, if you have faulty garments please return them and once we have received your item and checked it over we will refund or replace to your request, you will receive your refund under the terms of your credit card supplier.

 

Items cannot be exchanged for a different size or colour without refunding the original one first, a new order will have to be placed

 

Delivery

We only deliver to UK addresses

 

You will be responsible for your own delivery costs on returns but refunds will be made for faulty garments or any error on orders responsible by Swift Stitch.